Honey amber earrings - Gold plated silver - Hook earrings collection

By default we use US sizes rings

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at strelnikusa@gmail.com. Please note that returns will need to be sent to the following address: 23-24 29th Ave, apt. 2R, Astoria, NY 11102

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at strelnikusa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at strelnikusa@gmail.com.

Processing Time:

Upon receiving your order, we require a processing time of 1-3 business days to prepare your items for shipment. During peak seasons or holidays, processing time may be slightly extended, and we appreciate your understanding.

Shipping Methods:

We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process. Please select the desired shipping method that suits your preferences.

Shipping Destinations:

We currently ship our products to destinations within [mention specific countries or regions where shipping is available]. If your location is not listed during checkout, kindly contact our customer support team for assistance.

Shipping Costs:

Shipping costs are calculated based on the selected shipping method, destination, and the weight or dimensions of your order. The applicable shipping charges will be displayed during the checkout process for your review before finalizing the purchase.

Tracking and Delivery:

Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment. Please note that delivery times may vary depending on the destination and chosen shipping method.

Customs and Duties:

Please be aware that international shipments may be subject to customs fees, taxes, or import duties imposed by the destination country. These charges are the responsibility of the customer and may vary depending on local regulations. We recommend contacting your local customs office for further information.

Shipping Insurance:

To ensure the safe delivery of your order, we provide shipping insurance for all packages. In the event of any loss or damage during transit, please contact our customer support team, and we will assist you in filing a claim with the shipping carrier.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues arising from incorrect or incomplete address information.